Frequently Asked Questions

KitChain is a B2B platform that connects restaurants with their suppliers to streamline the food supply chain. It simplifies ordering, automates inventory management, and handles invoicing - all in one place.

KitChain is designed for restaurants looking to simplify their supply chain operations, suppliers wanting to manage their restaurant clients more efficiently, and intermediaries who facilitate connections between both parties.

Click the 'Start Free Trial' button on our homepage. Fill in your business details, verify your email address, and you're ready to go. The setup takes less than 5 minutes.

Yes, absolutely. We use industry-standard encryption (SSL/TLS) for all data transfers. Your business data is stored securely and we comply with GDPR and other data protection regulations. See our Privacy Policy for more details.

Once connected with a supplier, go to your dashboard, select the supplier, browse their product catalog, add items to your cart, and submit your order. You'll receive confirmation and can track your order status in real-time.

Suppliers send connection requests to restaurants they want to work with. When you receive a request, you can review the supplier's profile and product catalog, then accept or decline the connection. Once accepted, you can start ordering.

Yes! You can create order templates for your regular purchases and set up automatic reordering based on schedules or inventory levels. This saves time and ensures you never run out of essential supplies.

Set minimum stock levels for your products. When inventory drops below these thresholds, you'll receive automatic notifications via email or in-app alerts, prompting you to reorder before running out.

Orders appear instantly in your supplier dashboard. You'll receive notifications for new orders and can manage them all from one central location - view details, confirm, update status, and communicate with restaurants.

Access the Product Catalog section in your dashboard. You can add products with descriptions, prices, and images, organize them into categories, set availability, and update pricing. Changes are reflected immediately for your connected restaurants.

KitChain automatically generates invoices based on confirmed orders. You can customize invoice templates, track payment status, and export invoices for your accounting system. Restaurants receive digital invoices they can pay through the platform.

Yes, you can export orders, invoices, product catalogs, and analytics data in various formats (CSV, PDF, Excel). This makes it easy to integrate with your existing accounting or ERP systems.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can explore the platform and see how it works for your business before committing.

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and SEPA direct debit for European customers. All payments are processed securely through our payment partners.

You can cancel your subscription at any time from your account settings. Your access continues until the end of your current billing period. We don't charge cancellation fees, and you can export your data before leaving.