Privacy Policy

Last updated: May 2025

At Kitchain, we take your privacy seriously. This privacy policy explains how we collect, use, disclose, and protect your information when you use our platform. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

We reserve the right to make changes to this privacy policy at any time and for any reason. We will notify you of any changes by updating the "Last updated" date of this privacy policy. We encourage you to periodically review this privacy policy to stay informed of updates.

1. What Information We Collect

We may collect information about you in various ways. The information we may collect via the Platform includes:

1.1 Personal Data

Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information that you voluntarily give to us when you register with the Platform or when you choose to participate in various activities related to the Platform. You are under no obligation to provide us with personal information, but your refusal to do so may prevent you from using certain features of the Platform.

1.2 Business Data

Information related to your business, such as restaurant details, supplier information, inventory data, order history, and other operational data necessary to provide our services.

1.3 Derivative Data

Information our servers automatically collect when you access the Platform, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Platform.

1.4 Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, or reserve products or services on the Platform. We store very little, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.

1.5 User-Generated Content

Content that you generate and share on the Platform, including comments, ratings, reviews, and other communications.

2. Why We Collect It

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Platform to:

To provide and maintain our Services
To process transactions and manage your account
To improve our platform, Services, and user experience
To analyze usage patterns and trends
To communicate with you about updates, offers, and news
To maintain the security and integrity of our platform

Restaurant Managers

We use your information to personalize your experience and provide the most efficient supply chain management tools for your restaurant business.

3. Who We Share Data With

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1 Business Partners

We may share your information with restaurant or supplier partners to facilitate order transactions, inventory management, and other business operations within the Platform. For example, when a restaurant places an order, we share relevant order information with the supplier who will fulfill it.

3.2 Service Providers

We may share your information with third-party service providers to help us operate our business and the Platform or administer activities on our behalf, such as sending newsletters or surveys, processing payments, analyzing data, delivering emails, hosting services, customer service, and marketing assistance.

3.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Supplier Representatives

We share selected data with suppliers to facilitate efficient order processing and delivery, all while maintaining the privacy standards outlined in this policy.

4. How Users Can Manage or Delete Data

You can request to review, update, or delete the personal information we collect from you. Subject to certain exceptions, you have the right to:

Access and view your personal information
Request correction of inaccurate data
Request deletion of your data
Object to processing of your information
Export your data in a portable format
Withdraw consent previously provided

You can exercise these rights by logging into your account and using the account settings or by contacting us using the contact information provided below. Please note that we may ask you to verify your identity before responding to such requests.

Within the Platform, we have also provided you with settings to control the visibility of your business information to other users and manage your communication preferences.

5. Data Retention

We will only retain your personal information for as long as necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.

For business data related to orders, inventory, and transactions, we retain this information for a period of 7 years to comply with tax and accounting regulations.

User account information is retained as long as your account is active. If you close your account, we will delete or anonymize your account information within 90 days, except for information we are required to retain for legal or regulatory purposes.

6. GDPR/CCPA Rights

6.1 GDPR (European Users)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Kitchain aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

Right to be informed about how we use your data
Right to access your personal data
Right to correct inaccurate personal data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision making and profiling

6.2 CCPA (California Residents)

If you are a California resident, you have specific rights regarding access to your personal information under the California Consumer Privacy Act (CCPA).

California Civil Code Section 1798.83 permits users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are under 18 years of age, reside in California, and have a registered account with the Platform, you have the right to request removal of unwanted data that you publicly post on the Platform. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Platform, but please be aware that the data may not be completely or comprehensively removed from our systems.

Contact Us

If you have any questions or comments about this privacy policy, please contact us at:

Email: privacy@kitchain.io